Email Issue Server Moves
Jul 08

05:00am

We are aware of a problem with pop3.blacknight.co.uk being unresponsive. An engineer is on site and we are investigating the cause. We hope to have the server back online within a few minutes.

05:19

Server is now back online, problem seems to be associated with a secondary drive which was causing the server to lock up. Secondary drive has been removed and server is now back online. We will be monitoring the server over the next day or two to confirm that this drive is indeed faulty.

06:42

Server has once again crashed, we are investigating this issue and will update this page once we have more information

06:50

Server is back online. More to follow…

07:31

We have identified a couple of issues on the server. A customer account is stuck in a bounce loop which is causing non-stop messages to bounce back and forth which has swelled the customer mailbox to over 1.8Gb. We have reset the mailbox and blocked the bounce messages from reaching our server. We will continue to monitor the situation.

12.20

Our clients ISP has cleared the mail from their queue and prevented further bounce backs, client has also turned off the auto-responder so mail service should be now operating as normal. However, we are still continuing to monitor the server.

Thanks for your patience. :)

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